Privacy Policy | Home Wound Care

This Privacy Notice applies to patients, visitors, staff members, recruitment candidates, clinicians/consultants, contractors/agency staff, suppliers and visitors to the Home Wound Care Ltd website. It sets out your rights under the UK General Data Protection Regulation (UK-GDPR), alongside the Data Protection Act 2018.

Who We Are

Home Wound Care Ltd (also referred to as "we", "us", "our" in this Notice) is a leading private healthcare organisation working across the UK, delivering care for both NHS and private patients. Our purpose is the advancement of health and the relief of patients suffering.

We do this by:

Providing a personal approach through visiting patients at their homes or care premises via prearranged appointments to assess and dress wounds.
Speaking to patients who are interested in joining a clinical trial from social media campaigns or trial websites about eligibility criteria, to support them in deciding whether they are eligible, and if suitable (at a person's request) letting clinical trial sites know about these people.

Company Details

Home Wound Care Ltd
Registered in England & Wales
Company Number: 14151207

Registered Office: Middleton House, Yapton Road, Middleton-on-Sea, Bognor Regis, PO22 6DU

Data Protection Authority: Information Commissioner's Office (ICO)
ICO Registration Number: ZB341420

Why We Collect Your Data

To ensure that we process your personal information fairly and lawfully we are required to inform you about:

Why we need your data
How it will be used
Who it will be shared with
What rights you have in relation to the personal data we collect from you

Within this policy we describe instances where Home Wound Care Ltd is the Data Controller (the organisation which decides what information we collect and how it is used), and where we direct or commission the processing of data to help deliver better healthcare or to assist the management of healthcare services.

There may be situations where Home Wound Care Ltd processes personal data on the instructions of another organisation (i.e., when Home Wound Care Ltd is acting as a "data processor"), but in those circumstances our use of data would be governed by that organisation.

What Information Do We Collect?

We only collect and use your personal information according to the legal bases defined in the UK-GDPR and for the lawful purposes of administering the business of Home Wound Care Ltd. The legal bases are:

Consent — where you have given your specific consent to the processing of your personal data.
Performance of a contract — where the processing of your data is necessary for the fulfilment of a contract, e.g., being employed by us.
Compliance with a legal obligation — processing of your data is necessary by law and Home Wound Care is required to comply.
Vital interest — we may process your personal data in order to protect your vital interests, for example in providing emergency treatment or care.
Public interest — we may process personal data in order to complete a task carried out in the public interest.
Legitimate interest — we may process your personal data where we have a legitimate business interest in processing that information.

Purposes and Legal Bases

Reason for Processing	Legal Basis
Accounting and auditing	Compliance with legal regulations
Advertising and PR	Consent
Conducting analysis and research activities	Consent
Consultancy and advisory services	Performance of a Contract
Education and training for staff members	Legitimate interest — we need to ensure staff have the correct competency to fulfil their role
Employment and staff administration	Performance of a Contract
Healthcare administration and services	Performance of a Contract
Invitation to meetings and other events	Consent
Medical records management	Compliance with legal regulations and contractual duties
Third party delivery of services	Performance of a Contract

Types of Personal Data We Handle

Type of Personal Information	Individual Groups
Personal identity — title, name, marital status, date of birth, National Insurance number, NHS number	Patients, visitors, staff, recruitment candidates, clinicians/consultants, suppliers, agency staff/contractors
Contact details — addresses, telephone & mobile numbers, email address	Patients, staff, recruitment candidates, clinicians/consultants, suppliers
Family details — next of kin names, addresses, telephone numbers, relationships	Patients, staff, consultants
Financial details — bank sort code/account number, payment card number	Staff, suppliers, clinicians/consultants, agency staff/contractors
Employment details — salary, annual leave, pension, benefits, discipline, payroll, tax, performance, occupational health, security clearance	Staff, clinicians/consultants, contractors
Education and training — training records, qualification verification, employment history, CVs	Staff, clinicians/consultants, recruitment candidates
Health record	Patients
Lifestyle and social circumstances — smoking, drinking, general lifestyle	Patients
Responses to surveys	Patients, staff

Special Categories of Information

We also process special categories of information for patients and staff, which may include:

Racial and ethnic origin
Religious or philosophical beliefs
Trade union membership
Genetic data
Biometric data
Data concerning a person's sexual orientation
Offences (including alleged offences), criminal proceedings, outcomes and sentences
Employment tribunal applications
Complaints, accidents, and incident details
Health data (including morbidity and disability)

How We Use Your Information

For Patients

Your data may be used to:

Manage our relationship with you
Register all patients onto our Patient Administration System
Register new referrals for existing patients on our systems and update demographic details and health records
Record telephone calls made to us in relation to appointment enquiries
Allow the preparation of health record folder (notes)
Prepare for and deliver the agreed treatment (wound care)
Investigate complaints, legal claims or serious incidents
Service planning and processing anonymised statistical information on our performance
Address customer service enquiries

The lawful basis for processing your personal data includes: UK-GDPR Article 9(2)(a) — explicit consent; Article 9(2)(h) — scientific or historical research purposes; and Article 6(1)(e) — performance of a task carried out in the public interest.

For Staff, Contractors, Consultants and Suppliers

Your personal data may be used to:

Manage our relationship with you
Fulfil our duty of care towards staff in the event of a major incident
Verify employment history, qualifications, and experience and validate your right to work
Assess suitability for employment during selection process
Undertake personal development of employees
Deliver payroll for employees
Fulfil our duties in respect of national insurance and tax accounting
Manage disciplinary and grievance procedures
Undertake due diligence and risk assessment of supply chain
Promote Home Wound Care Ltd via social media platforms where you have given consent

Sharing Your Information

We may disclose your personal information for a number of reasons, including our obligation to comply with current UK legislation, a contractual commitment to report statutory information, where you have provided consent, or where sharing will ultimately benefit you as the data subject.

In fulfilling our obligation to provide services we may share your data with:

Regulators and the Independent Sector Complaints Adjudication Service
Referral services and General Practitioners (your Doctor)
Specialist consultants (medical and non-medical)
Contracted third parties providing services or devices
Healthcare insurance providers
Pathology laboratories and occupational health services
National registries (with patients' consent)
Communication services (text alert) and payroll service
Training providers

Sharing Outside the United Kingdom

We may from time to time be required to share your information with service providers outside the UK. The transfer of personal data internationally will be conducted with the appropriate legal mechanisms in place, such as an International Data Transfer Agreement or Special Contract Clauses.

Marketing Communications

From time to time, we may wish to contact you with information about our products, services, or events that we believe may be of interest to you. You have the right to opt out of receiving such marketing communications at any time. If you no longer wish to receive marketing emails, you can unsubscribe by following the instructions in the email or by contacting us directly.

Keeping Your Data Secure

We will use technical and organisational measures (TOMS) to safeguard your data, including access control by unique username and password, and storage of your data on secure servers. Technical and organisational measures include measures to deal with any suspected data breach.

We may also use two-factor authentication where the systems we use require it. Home Wound Care Ltd holds Cyber Essentials Plus certification, demonstrating our commitment to robust information security standards.

If you suspect any misuse, loss or unauthorised access to your data, please let us know immediately via [email protected].

How Long We Keep Your Data

We will keep your personal information in accordance with our Information Retention Policy and for only as long as is lawfully necessary to conduct our business with you, and/or in accordance with our legal obligations for data retention. We also recognise the NHS Records Management Code of Practice.

Your Rights

The UK-GDPR provides a number of rights over your data, subject to certain criteria being met:

Right of access — to your personal information and supplementary information (for example your medical record). We will respond within one calendar month, free of charge.
Right to rectify/amend — your personal information if it is incorrectly recorded. We will take reasonable steps to check its accuracy and correct it.
Right to object and Right to be forgotten — you have the right to object to our use of your personal information, or to ask us to delete, remove or stop using it if it is no longer needed for the purpose for which it was collected.
Right to restrict the use of your personal information where it is not accurate, has been used unlawfully, is no longer relevant, or while you await our assessment of your request.
Right to data portability — you have the right to get copies of your personal information in a format that can be easily re-used. You can also ask us to pass on your personal information to other organisations.

It is important that the data we hold about you is accurate and current. Please keep us informed if your data changes during the period for which we hold it.

Links to Other Websites

This website may from time to time provide links to other websites. We have no control over such websites and are not responsible for their content. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Freedom of Information

Home Wound Care Ltd is not a public authority and is not governed by the Freedom of Information Act.

Changes to This Policy

We may revise this privacy policy from time to time. Any changes we make will be posted on this page. This policy was last updated on 10 November 2025. The last amendment was a correction to the company address.

Contact Us

Questions, comments and requests regarding this privacy policy are welcomed. Please contact our Data Protection Officer:

Data Protection Officer

Home Wound Care Ltd
Middleton House, Yapton Road, Middleton-on-Sea, Bognor Regis, PO22 6DU

Email: [email protected]

Or use the contact form on our main site.

Your Right to Complain

If you are not satisfied with our response or the way we are processing your personal information, you can contact the Information Commissioner's Office (ICO) at www.ico.org.uk. The ICO is the statutory body which oversees data protection law in the UK.